TECH SUPPORT

“Okay, the new television is mounted on the wall.” My husband Steven handed me the new remote. “The only thing left is to program it.”

“What?” I looked at the remote in my hand and then back up at Steven. “You know I’m tech challenged!”

“You’ll be fine.” Steven assured me as he patted my shoulder and walked away. “It will walk you right through it!” He called over his shoulder.

I looked at the remote once more, sighed and clicked the power button. The first question it wanted me to answer was what language I wanted to continue in. I scrolled through my options. “Wait.” I looked back through my choices. “What’s the difference between Canadian English and United States English?” I mumbled to myself.

That’s when I knew I was in over my head.

“Chloe!” I called to my son Alex’s girlfriend. “Can you come help me?”

Chloe came out of the kitchen and I handed her the remote. “Can you set this up for me?”

“Sure, I can show you how to use it.” She took the remote and went and got comfortable in a chair.

“Okay.” I sat on the edge of the couch. “But, can you set it up first before you show me how to use it?”

“Of course.” She aimed the remote at the television and pressed United States English.

“What’s the difference between Canadian English and US English?” I asked.

She shrugged her shoulders. “Doesn’t matter to me.”

“See, that’s where I get in trouble.” I sighed as I picked up my phone. “I over think these things.” I went to Google to look up the difference. “Okay, so it’s basically the same except they spell a few words differently.”

Chloe nodded as the screen went on to the next question. “So what’s your wifi password?”

I had to laugh. “Not a clue on that one.”

Chloe got up and headed for the kitchen for a pad and pen. “I’m sure it’s on your router.” She headed downstairs. Once she got back she began putting in the password. “Okay, we’re connected!”

“Great! So it’s all done?”

The screen turned blue saying that it was checking for updates and then said it was downloading latest software.

“Not yet.”

It rebooted and then went back to downloading latest software.

“Wait!” I cried. “Didn’t it just do that?”

Chloe shrugged her shoulders. “There must be more.”

It rebooted again.

This went on several times more and I was beginning to get impatient.

“This is taking forever!” I cried leaning back against the cushions and staring up at the ceiling.

Chloe laughed again. “It’s almost done.”

I was still looking up at the ceiling. “Did I thank you yet for doing this for me?”

“You’re welcome.”